Increase sales and brand value with enhanced telephone skills
Making or receiving calls is not a natural, inbred skill.
But it's essential for business success.
We train people to be themselves on the phone - in ways that immediately create empathy, trust and engagement. This produces much better results, enhances your brand and improves staff morale.
in 'effective telephone' calling
The brand in your hand
is the most powerful way for your business to make an impression. Make sure your business is making the right impression each and every time your staff pick up the phone.
The Power of 'successful telephone' calling
Our initial impression of your first call to a business
has to make a positive impact or our client/customer will move on very quickly. We only have seconds to make that impact.
PhoneSmith coaching is bespoke, tough, highly disciplined and delivered by practising experts. Our coaches are experienced phone handlers in their own right, which keeps their methods and messages in touch with today’s markets.
Our courses cover every level of required skill, right through from ‘Basic Training’ to ‘Master Classes’ designed to help even the most proficient user to hone their skills.
Our approach is unusual and highly effective. Having equipped candidates with essential skills, we then concentrate on ‘de-salesifying’ the whole voice-2-voice process allowing the delegate's phone personality to shine through.